I forgot my login info! Can you tell me what it is?
I can't Login! What's wrong?
How do I change my password?
Can I change my username?
Can I change my account email address?
Can I change my HOME CITY & NEIGHBORHOOD?
Can I browse/view members in other cities?

How do I create a profile?
How long will it take for my profile to be approved?
How do I update my 'regular' profile?
How do I update my PRO ad profile?
How do I delete my profile & account

How do I post new photos?
How long will it take for my photo to appear?
I having trouble posting photos. Any suggestions?
How does the private pic 'Lock/Unlock' feature work?

How do I send emails and smiles to other members?
Where do I read the emails I get from other members?
How do I reply to the emails i get from other members?
How are the emails I send to other members anonymous?
Why I'm I not getting emails from PartynPlay or other PartynPlay members?

What should I do if someone is harassing or abusive
What should I do if someone is using my photo in his profile?

SITE RULES & POLICY

My Login Info

Q: I forgot my login info . Can you tell me what it is?
A: On the home page click on Forgot Your Login Info , enter your email address and we'll send you your username and password.
Still need help? Contact us .

Q: I can't Login! What's wrong?
A: Your browser must allow COOKIES. If you've tried everything and you still can't login it almost certainly means that your browser cookies are disabled. If you don't know how to reset them try another browser or try downloading a new version of your browser. Also try a browser outside AOL. Make sure to read all the info that comes with the welcome email and forgot login email.
Still need help? Contact us .

Q: How do I change my password ?
A: Login and go to your MY ACCOUNT page and click CHANGE PASSWORD and follow the easy steps!

Q: Can I change my username ?
A: Your username cannot be changed but you can delete your account by clicking Delete Account at the bottom of your MY ACCOUNT page. You will then be able to re-register with your new username.

Q: Can I change my account email address ?
A: To change your account email address, once logged in just go to your MY ACCOUNT page and click EDIT PROFILE, make the change and click UPDATE at the bottom.

Q: Can I change my HOME CITY & NEIGHBORHOOD ?
A: To change your HOME CITY & NEIGHBORHOOD go to your MY ACCOUNT page and click EDIT PROFILE, make the change and click UPDATE at the bottom. Note that to appear in the ONLINE NOW list of another city you must change your HOME CITY .

Q: Can I post my travel plans in the VISTOR page?
A: To appear in the VISITOR page of a city go to your MY ACCOUNT page and click PLAN A TRIP then setup your travel plans but this will not change your HOME CITY .

Q: Can I browse/view members in other cities ?
A: To BROWSE/VIEW members of other cities use the CHANGE CITY feature but this will not change your HOME CITY .

My Profile

Q: How do I create a profile ?
A: Click JOIN FREE! . Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most for you and guys looking for you. Our questionnaire will help you highlight your personality traits and interests and lets you describe your personality even further in a brief narrative. Please read the 'Site Rules & Policies' below for more about what's allowed in profiles.

Q: How long will it take for my profile to be approved?
A: Normal-approval time for profile is 2-12 hours . Our team must read each profile to maintain the quality and integrity of PartynPlay.

Q: How do I update my 'regular' profile ?
A: To update your profile, once logged in just go to your MY ACCOUNT page and click EDIT PROFILE , make your changes and click UPDATE at the bottom.

Q: How do I update my 'PRO ad' profile ?
A: To update your profile, once logged in just go to your MY ACCOUNT page and click Create/Edit PRO Ad , make your changes and click UPDATE at the bottom.

Q: How do I delete my profile & account?
A: You can delete your account by clicking Delete Account at the bottom of your MY ACCOUNT page. It will totaly deleted from our database.

My Photos

Q: How do I post new photos ?
A: It's easy to upload a photo directly from your computer, simply go to your MY ACCOUNT page, click UPLOAD PHOTO, and follow the instructions. SOME TIPS: 1- If your pic is larger than 100 kb in file size we suggest you reduce it otherwise it may not upload. 2- From a mobile phone email the pic to your email address, download it, and then upload it in your account from your computer. 3- Write your USERNAME on your pics to protect them.

Q: How long will it take for my photo to appear?
A: Normal-posting time for photos is 4-24 hours . Our team must approve each photo to maintain the quality and integrity of PartynPlay. Also please remember that text on top of photos is not allowed except for your name/username and date. Please read the 'Site Rules & Policies' below for more info.

Q: I'm having trouble posting photos . Any suggestions?
A: Resave it in JPG format and under 100kb in file size. If you've followed our Photo Guidelines and still have trouble posting them, email your photos to support@PartynPlay.com

Q: How does the private pic Lock/Unlock feature work?
A: Pics uploaded as PRIVATE are automatically locked for everyone except for you. When contacting a member check the box next to Unlock my Private Pic for him if you wish him to see your private pic.

Also there is a Lock/Unlock Pic for Him green button in the profile pages; use it to lock or unlock your private pic for that member. It will stay unlocked for 2 weeks after the last time you unlocked it. Also in the UPLOAD PHOTO page you can use the Relock PRIVATE pic for ALL link if you wish to relock your pics for everyone (except for you).

Emailing

Q: How do I send emails and smiles to other members?
A: Within the profile page of the member whom you wish to send a smile click on 'Send Smile' or if you want to email him type in your message in the SEND EMAIL box and click the 'Send Email' button. Emails can also be sent from the MAILBOX REPLY or COMPOSE page.

Q: Where do i read the emails i get from other members?
A: INTERNAL MAIL SETTING: With this method we send your emails to your PartynPlay MAILBOX.

EXTERNAL MAIL SETTING: We forward your emails to your registered email address. You will receive email anonymously to your registered email address, exactly like a regular email message. You can change your account email address in your MY ACCOUNT page then go to EDIT PROFILE.

You can change your mail settings here.

Q: How do I reply to the emails i get from other members?
A: INTERNAL MAIL SETTING: You can reply via your PartynPlay MAILBOX or use the the member profile page SEND EMAIL box.

EXTERNAL MAIL SETTING:To reply to emails from other PartynPlay members MAKE SURE NOT TO SIMPLY HIT REPLY! Click on the link in the email, which will take you to the member's profile page from where you can reply by typing in your message in the box and clicking on the 'Send Email' button.

Saving Correspondence: Email sent through PartynPlay are kept in the MAILBOX SENT folder for a few days. Also in the MAILBOX you can save a limited number of email in the SAVED folder.

Q: How are the emails I send to other members anonymous ?
A: We respect your privacy and will keep your actual email address absolutely confidential. You'll never see it or your real name displayed at PartynPlay (unless you specify it yourself in the mail), and all written communication from other members will be directed to messages@PartynPlay.com. With external mail setting our double-blind e-mail system will forward the messages to your registered email. address.

SITE RULES & POLICY

We reserve the right to suspend members who do not comply with our Site Rules and Policy.

PartynPlay has one purpose: to help you meet other gay men. Profiles posted for any other intent than meeting men will be rejected. Offering services is not allowed except if your service is FREE. If your service is NOT FREE you must create a PRO ad and be in PRO mode while offering it. You can find out more about the PRO listing by going to MY ACCOUNT then click Create/Edit PRO Ad . It is forbidden to send unsolicited business mail or mail to solicit business. Profiles promoting businesses, events, parties, and/or other web sites will be rejected.

Profile text and messages you send to other members should not be threatening, insulting, abusive, racist, or harassing. Your photos, profile text, and messages you send to other members should reflect your desire to meet other members, no other purpose will be tolerated. It is forbidden to seek, sell, recruit, promote or to advertise any businesses, organizations, bars, clubs, product, event, website via your profile or email you send to members. It is forbidden to send unsolicited PROMOTIONAL mail.

Photo & Profile policy

Based on our commitment to providing an honest and enjoyable meeting environment, the following will NOT be accepted :

•  Profiles or photos that portray illegal activity, underage children, or explicit drug use.

•  Profile or photos that do not accurately and honestly describe and represent you. Photos that are not of YOUR face or YOUR body.

•  Profiles with web addresses, street addresses or telephone numbers, these are only allowed in the PRO ads text.

•  PRO profiles with links to sites other than your own personal professional service site.

•  Photos with e-mail addresses, web addresses, telephone numbers or any other text except for your name/username and date. We reserve the right to edit photos to remove or blur text other than your name/username and date.

•  Photos that are corrupted, too large, or that do not match the text description or not of your own face or own body. Photos that show less than 5 square inches of your body or face.

•  Photos that depict more than one person, unless the profile is for a couple and only if this is represented in your profile text clearly.

•  Profiles where either the photos and/or text indicate that the member's intention is not primarily to meet other members.

•  Emails or Profiles which advertise or are placed for the purpose of soliciting other members for a business, organization, event, club, or bar, product or service.

We do not accept profiles offering services that are not free except in the PRO listing. We reserve the right to delete members who attempt to amend their 'regular' profile to advertise services or who request money from other members for services. Sending emails for the purpose of soliciting business or for a an event, club, or bar, product or service is forbidden.

Q: What should I do if someone is harassing or abusive ?
A: BLOCK the offending member immediately and forward any harassing or abusive messages you receive through our system to support@PartynPlay.com. You may block a member by clicking BLOCK HIM in his profile page . Do not reply to him and do not post comments about him in your profile.

Q: What should I do if someone is using my photo in his profile ?
A: Contact us immediately at support@PartynPlay.com. Briefly describe the problem; include your username and account email address, along with the username of the offending member. Please also include several similar photos of yourself to verify that you are the person depicted in the photo in his profile.

Miscellaneous

Refund Policy
Donations are non-refundable. We are unable to refund any prepaid advertising fees other than for reasons where PartynPlay has mis-delivered a product or service in which case the unused portion will be refunded.

Q: Why does the PartynPlay site seem to be slow sometimes?
A: If you're having trouble with the speed of our site, it's usually one of three things: PartynPlay may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible Internet connection rate. The Internet itself may be experiencing a traffic jam. Try again at offpeak times.

If you've done all this and continue to have difficulties, please contact us , and we'll be happy to help you.

Q: Why I'm I not getting emails from PartynPlay or other PartynPlay members?
A: Please read this if you are not receiving our emails in your AOL mailbox . This information may be useful even if your email service is not with AOL. Other email services may have similar problems and solutions.

The information to resolve this issue comes directly from AOL support and involves many factors. In order to answer this issue completely, this will address all these factors.

TO DETERMINE AND RESOLVE THE ISSUE, PLEASE FOLLOW THE STEPS BELOW:

A. AOL MAIL SYSTEM DIFFICULTIES
B. MAIL CONTROLS
C. INTERNET E-MAIL
D. INSTALL A NEW COPY OF AOL INTO THE EXISTING AOL FOLDER

A. AOL MAIL SYSTEM DIFFICULTIES
The AOL mail system may be busy or experiencing difficulties. Please be patient and try again later.

To check information on a system response issue, please go to AOL Keyword: SYSTEM RESPONSE

B. EDIT MAIL CONTROLS SETTINGS

NOTE: Please sign on with the Master Screen Name to check the Mail Controls (please see the note below about Screen Names).

1. Click MAIL on the AOL Toolbar and select MAIL CONTROLS.
2. Click GENERAL CONTROLS tab.
3. Select the Screen Name whose Mail Controls you wish to check and click the radio icon before "Customize Mail Controls for this Screen Name" then click NEXT.
4. Click the settings " Allow e-mail from all AOL Members, e-mail addresses, and domains ." 
5. Click SUMMARY.
6. Click SAVE button. 
7. Click CLOSE button .

NOTE: ABOUT AOL SCREEN NAMES
The first Screen Name you chose when you first registered your AOL membership is your Primary Master Screen Name and cannot be deleted. There is only one Primary Master Screen Name for each account.

Master Screen Names can change Parental Controls for all other Screen Names on the account.

To obtain additional information about the Master Screen Name please use Keyword: NAMES

C. INTERNET E-MAIL
If the undelivered e-mail originates from an Internet address, and Mail Controls are set to allow Internet e-mail, there are several steps you can take.

· Please contact the sender of the e-mail to verify they have
  the correct e-mail address (screenname@aol.com).

· If the sender has the correct e-mail address, please ask
  them try to send the e-mail again.

If this information does not help resolve your issue please contact AOL support and explain that you have tried everything and you are still not getting emails from the internet.